John Bruner

Fidelity Investments · Westlake, TX

• Interface with regional technical support teams and operations groups to carry customer requests and projects through to completion.
• Work alongside technical and non-technical staff to route and resolve incoming requests.
• Wrote and deployed support scripts used by teams across company regions.

Best Buy · Fort Worth, TX

• Maintained deep product knowledge across a fast-moving consumer technology line.
• Translated complex technology into terms clients could actually act on.
• Troubleshot a wide range of hardware and software situations.
• Trained clients and staff on new equipment and systems.